Independent Water Cost Reviews For UK Organisations
Helping organisations understand water and wastewater charges, identify potential issues and gain greater visibility of costs
Water and wastewater charges can be affected by much more than the amount of water you use.
WTR Utilities independently reviews non-household water and wastewater charges, helping organisations understand their costs, investigate potential issues and establish whether corrections or improvements may be appropriate.
Are You Paying More Than You Need To For Water?
Independent water industry expertise for businesses, schools, charities, public bodies and other UK organisations.
Water Charges Are Not Always as Straightforward as They Appear
Billing can be influenced by meter information, drainage arrangements, sewerage assumptions, site changes and historic account records.
An independent review may be worth considering if:
Costs have increased without a clear explanation
You manage several sites, accounts or meters
Drainage or wastewater charges are unclear
Your premises or site arrangements have changed
Consumption appears inconsistent with operations
A billing query remains unresolved
Don’t Receive a Water Bill?
You may still be contributing towards water and wastewater costs through rent, service charges, estate charges, facilities management contracts or shared utility arrangements.
What Can We Review?
Some organisations require a broad account review. Others need a focused investigation into one charge, issue or site.
Water Bill Reviews
Independent review of accounts, charges, consumption and relevant site information.
Drainage and Wastewater
Review of surface water drainage, sewerage assumptions and non-return-to-sewer arrangements.
Metering and Consumption
Analysis of meter records, readings, consumption patterns and unusual changes.
Complex Billing Support
Investigation of historic charges, unresolved billing issues and relevant trade effluent information.
Independent Expertise Built Around the Customer
WTR Utilities combines experience from across wholesale and retail water organisations, including settlement, revenue assurance, billing investigation, dispute resolution and operational delivery.
The business is led by David Oliver-Sheppard, Managing Director, and Sarah Gilley, Director of Operations. As a specialist, director-led consultancy, we remain closely involved throughout the work we undertake.
Our role is not to create unnecessary disputes. It is to establish the correct position and help your organisation reach a fair, properly supported outcome.
Specialist Support for Organisations Across The UK
Water charging principles may be broadly shared, but the practical risks and responsibilities can differ significantly between organisations.
Estate size, site use, governance, internal resources and the availability of historic information all affect how a review should be approached.
Insights And Guidance
Our Insights provide practical guidance on water billing, drainage, metering, wastewater and other areas of potential uncertainty.
Not Sure Whether a Review Would Be Worthwhile?
You do not need to identify the problem before contacting us.
Tell us what has prompted your enquiry. We will explain whether our expertise appears relevant and what information may be needed before any detailed work begins.
No pressure to proceed
Clear scope before work begins
Confidential handling of information
Commercial terms agreed in advance
Water Is Usually Clear
Water Charges Often Aren’t
