Our Services
What We Do
We carry out a comprehensive review of customer charges, investigating any opportunity for cost recovery, including any fixed charges, volumetric charges, non-return to sewer rebates or trade effluent charges.
We take care of all contact with retailers and/or wholesalers on your behalf so this is a hassle free approach. Where cases require escalation, this is all managed by our team to ensure our knowledge and expertise of the industry is applied to each element.
We produce comprehensive case files for each customer, for each site and track all contact with all parties to ensure nothing is missed.
What Can We Review?
Water and wastewater charges can be affected by several connected areas. Some organisations require a broad account review, while others need a focused investigation into one issue, charge or site.
We agree the scope before work begins so that the review is relevant to your circumstances.
Independent Water Bill Review
A structured examination of your accounts, charges, consumption and relevant site information.
Suitable where: your organisation has never had an independent review or you are unsure where a potential issue may exist.
Historic Overcharge Investigation
An evidence-led investigation into potential past billing errors and whether correction or recovery should be pursued.
Suitable where: historic charges appear unexplained, inconsistent or have been affected by a longstanding account issue.
Surface Water Drainage Review
A review of drainage-related charges and the account and site information used to apply them.
Suitable where: you have significant land, complex drainage arrangements or uncertainty about where rainwater drains.
Non-Return to Sewer Review
An examination of whether relevant sewerage assumptions reasonably reflect the way water is used at the site.
Suitable where: a proportion of supplied water may not return to the sewer because of what happens during the organisation’s activities.
Meter and Consumption Review
Analysis of meter information, reads, consumption patterns and associated charges.
Suitable where: consumption is unexpected, readings are estimated, meter information is unclear or site circumstances have changed.
Trade Effluent Review
A focused review of the information and charging inputs affecting relevant trade effluent accounts.
Suitable where: an organisation has a consented trade effluent discharge and requires greater clarity around the resulting charges.
Billing Dispute Support
Independent analysis, evidence preparation and structured case management for unresolved water billing matters.
Suitable where: you have already raised a query but require specialist support to understand or progress it.
Water Efficiency and Unusual Consumption
Analysis of available consumption information to identify patterns or changes that may require further investigation.
Suitable where: water use appears to have changed unexpectedly or there is concern about avoidable consumption.
A Clear and Managed process
Every engagement is shaped around the organisation and the issue being examined, but our core approach remains consistent.
Customer Engagement
We start by understanding your organisation, objectives and challenges. Through an initial consultation we identify potential opportunities to reduce costs, identify recovery opportunities and deliver measurable benefits.
Contract Agreement
Once we have established your requirements, we agree the project scope, objectives, timescales and commercial terms. This ensures clear expectations and a smooth process from the outset.
Investigation & Audit
Our specialists conduct a detailed review of your operations, data, billing history, and site setup. By analysing current position, we identify areas of focus and opportunities for savings and/or cost recovery.
Findings & Recommendations
We present our findings in a clear and actionable report, outlining key observations, potential savings and recovery opportunities which we will pursue on your behalf. If your costs are confirmed to be accurate, this will be made clear at this stage.
Results & Impact
Following completion of any necessary actions by third parties, findings will be communicated in full and we will present any cost savings and/or credits to be refunded alongside invoices for work completed.
You remain informed throughout, without having to manage every technical detail yourself.
