Privacy Notice

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Last Updated: 14/07/2026

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1. Who We Are

‍WTR Utilities ("we", "us", "our") is committed to protecting and respecting your privacy.

‍ This Privacy Notice explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

Contact Details:

  • Business Name: WTR Utilities

  • Address: The Greenhouse, Greencroft Industrial Park, Stanley, England, DH9 7XN

  • Email: info@WTRUtilities.co.uk

  • Telephone: 07730 511340

If you have any questions about this notice or your personal information, please contact us using the details above.

2. Personal Information We Collect

We may collect and process the following personal information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Company name

  • Information submitted through contact forms

  • Information provided by email, telephone, or other correspondence

‍ ‍Information Collected Automatically

‍ ‍When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time and date of visits

  • Referral website information ‍

3. How We Use Your Personal Information

We use your personal information to:

  • Respond to enquiries

  • Provide our products and services

  • Manage customer relationships

  • Process contracts and transactions

  • Improve our website and services

  • Send service updates

  • Send marketing communications where you have consented or where permitted by law

  • Meet legal and regulatory obligations

4. Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to provide requested services or fulfil a contract.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent

Where you have given us consent, for example to receive marketing emails.

Legal Obligation

Where we are required to process personal information to comply with legal requirements.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you information about our products, services, and updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

6. Sharing Your Information

We do not sell personal information.

We may share your personal information with:

  • Website hosting providers

  • IT support providers

  • Professional advisers

  • Payment processors (where applicable)

  • Regulatory authorities, government bodies, or law enforcement where required by law

All third-party providers are required to protect your information and process it securely.

7. International Transfers

Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place to protect it, including approved contractual arrangements where required.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request transfer of your information to another organisation

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

10. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.

You can control cookies through your browser settings.

For more information, please see our Cookie Policy

11. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, or destruction.

However, no internet transmission can be guaranteed to be completely secure.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office Website: https://ico.org.uk Telephone: 0303 123 1113

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be published on this page, and the revised version will be effective from the date shown at the top of this notice.